Need help with IPTVIO?

Check the source address, your credentials and your Apple TV connection. Make sure your access is still valid. If the source also fails in another player, contact the provider. A VPN can also affect the connection.

Check that your source provides an EPG. If needed, add the XMLTV URL in the guide settings, refresh the listings and check the channel mapping. Time zones and source data affect the schedule.

Try another channel to distinguish a source issue from a general problem. Check your connection, choose an available audio track and try the format or engine settings offered by the player.

These Pro features require a compatible stream and, for replay, a compatible source. Purchasing Pro cannot add archives or playback capabilities that your provider does not offer.

Your source must allow multiple simultaneous connections. A subscription or server limit may prevent multiple streams from playing, even with IPTVIO Pro active.

Check its manifest link, availability and any access required by its provider. Each add-on determines which catalogs and sources it offers. IPTVIO is an independent app, unaffiliated with Stremio; compatibility does not mean that every add-on or stream will work.

Check the active profile and the downloads section. tvOS may delete files to free up space: always keep an original copy of important files.

Pro supports multiple playlists and profiles. It adds parental controls, multiview, compatible catch-up and live TV pause, offline downloads and NAS / SMB playback. It also includes the advanced favorites manager, iCloud and Trakt sync, automatic source selection and web organization tools, including collection editing. Stremio-compatible add-ons and browsing collections remain free; third-party services and subscriptions are not included. For the full list, see the plan comparison.

Planned prices in Switzerland are CHF 1.80 per month, CHF 15 per year or CHF 50 for a lifetime purchase. The App Store confirms pricing and availability in your country before you buy. These plans do not include an IPTV or VPN subscription.

Make sure you are using the same Apple Account as for the purchase, then open the Pro screen in IPTVIO and choose Restore Purchases. An App Store connection is required.

Manage your subscriptions in your Apple Account settings. Deleting the app does not cancel a subscription. To request a refund, use Apple's dedicated service. Decisions and conditions are subject to Apple's rules and your legal rights.

Disable iCloud in IPTVIO settings to stop syncing. To delete the shared copy, use Reset iCloud Sync. Local data stays on the device. Also disable sync on other Apple TVs to prevent another upload. Read the details.

Open the Trakt settings in IPTVIO and disconnect your account. You can also revoke the app's authorization in Trakt. Disconnecting does not automatically delete history already stored by that service.

Write to support@iptvio.ch. Describe your request without sharing secret credentials. The privacy policy describes the data involved and the actions you can perform yourself.